Refund Policy

1. Subscription Billing

Cliniqa360 subscriptions are billed in advance according to the selected plan cycle (monthly or annual).

By subscribing, you authorize recurring charges until cancellation or plan termination. Prices, taxes, and billing descriptors shown at checkout apply to your order.

2. Payment Processing

Payments are processed by Paddle, our merchant of record.

Refunds are handled in line with Paddle's Buyer Terms and Refund Policy.

3. 14-Day Refund Policy

You may request a refund within 14 calendar days of the transaction date.

When a valid refund request is submitted within this 14-day window, we will issue a refund to your original payment method.

This policy is intended to align with Paddle's buyer-facing terms: https://www.paddle.com/legal/buyer-terms

4. Cancellation Policy

You may cancel your subscription at any time before your next billing date by visiting app.cliniqa360.com/subscription and clicking the Cancel Subscription button. You may also contact support if you need help with cancellation.

If you experience any issue while cancelling your subscription, you may contact Cliniqa360 support for assistance.

Cancellation stops future renewals. If you are within the 14-day refund window, you may also submit a refund request.

Access to paid features remains available through the end of the current billing period unless your account is terminated for policy violations.

5. How to Request a Refund

To request a refund, first cancel your subscription by visiting app.cliniqa360.com/subscription and clicking the Cancel Subscription button.

After cancellation, contact our support team and include your account email, invoice reference, and order ID. If cancellation fails or the button is unavailable, contact Cliniqa360 support immediately for help.

Approved refunds are returned to the original payment method. Processing time may vary by payment provider and bank, and final settlement timelines depend on the financial institutions involved.

6. Disputes and Chargebacks

If you believe a charge is incorrect, please contact us first so we can review and resolve the issue quickly.

You may also contact Paddle directly for payment-related support under their Buyer Terms.

7. Policy Updates

We may update this policy from time to time. Any changes apply prospectively and will be posted on this page with an updated effective date.